IELTS & TOEFL Test Prep for Adults

Cancellation Policy

Booking, Cancellation, Missed Class, and Refund Policy for All Online Classes Please read the following guidelines carefully Booking Policy: 1. All bookings for online classes must be made at least 12 hours in advance. The instructor (Casey) adequately prepares materials and ensures a high-quality learning experience. 2. Once your booking is confirmed, please note the scheduled class time and ensure you are available and prepared for the lesson. ​Cancellation Policy: 1. Please give us at least 12 hours notice if you need to cancel a class. This notification allows me to accommodate other students interested in attending the session. 2. To cancel a class, please email me at nourishourworld3@gmail.com ASAP (as soon as possible). 3. If you cancel within the 12-hour, your cancellation will be considered late, and our standard refund policy will not apply (see Refund Policy). ​Missed Class Policy: 1. If you cannot attend a scheduled class and fail to cancel within the specified time frame, it will be considered a "no-show." 2. I understand that unforeseen circumstances can arise. However, please note that no refunds will be provided for no-shows. ​3. If a student is late for a lesson, I (Casey) will wait 10 minutes before the student will be considered absent and thus will not be refunded for the lesson.  Refund Policy: 1. My refund policy is applicable only under specific circumstances, such as technical issues or instructor-related cancellations. 2. If you encounter any technical difficulties preventing you from attending a class, please email Casey immediately at nourishourworld3@gmail.com. I will assess the situation and determine the appropriate solution. 3. Refunds for cancellations made within the 12-hour window and no-shows, as per our policies, will not be provided.

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